@book{272,
	author = {Alan Gelb Vijaya Ramachandran Alice Rossignol},
	title = {Should Countries Be More Like Shopping Malls? A Proposal for Service Performance Guarantees for Africa},
	publisher = {Center for Global Development},
	year = {2014.},
	address = {Washington D.C:},
	url = {http://iffoadatabase.trustafrica.org/iff/coutries-shopping-malls-service-guarantees_0.pdf}
}